Effective Date: 31.8.2026

1. About this policy
This Privacy Policy explains how Gold Coast Insider Pty Ltd (Gold Coast Insider, GCI, we, us or our) collects, holds, uses and discloses personal information through goldcoastinsider.au, our enquiry and booking forms, email communications, photography and publicity services, and related business activities. We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. By using our website or providing personal information to us, you acknowledge the practices described in this policy.

2. What information we may collect
Depending on how you interact with us, we may collect:

• identity and contact details, such as your name, business name, email address, telephone number and social media handle;

• enquiry, quote and booking details, including the service requested, preferred dates, location, event or project details, budget and creative requirements;

• billing and transaction information, such as invoice details, payment status and purchase history (payment-card details are generally processed by our payment provider rather than stored by us);

• photographs, video, audio and related content created or supplied as part of a booking, including images of clients, guests, staff, talent or members of the public;

• marketing preferences and communications with us, including newsletter subscriptions, feedback and competition or promotion entries;

• information provided when purchasing or downloading a digital product; and

• technical and usage information, such as IP address, browser and device type, pages visited, referring website, approximate location, cookie identifiers and website interaction data.

Please do not provide sensitive information unless it is reasonably necessary for the relevant service and you consent to us collecting it. If a booking involves children, the person making the booking must have authority from a parent or legal guardian and obtain any required permissions.

3. How we collect information
We may collect personal information directly from you when you use the website, complete a form, request a quote, make a booking or purchase, subscribe to communications, correspond with us, attend a shoot or event, or provide content to us.We may also receive information from a person arranging services on your behalf, event organisers, venues, project collaborators, referral partners, publicly available sources, social media platforms, analytics providers and other service providers. Where practical, we will take reasonable steps to ensure you are aware of the collection.

4. Why we use personal information
We may use personal information to:

• respond to enquiries and prepare quotes or proposals;

• confirm, manage and deliver photography, videography, content, publicity and related services;

• process purchases, issue invoices and administer payments, cancellations and refunds;

• communicate about a booking, project, order or account;

• deliver digital products and customer support;

• send news, offers or marketing communications where you have consented or where otherwise permitted by law;

• operate, secure, troubleshoot and improve our website, services and customer experience;

• maintain business records, manage disputes and enforce our agreements; and

• meet legal, regulatory, insurance, accounting and tax obligations.

We will only use photographs or other content in our portfolio, website, social media, publicity or promotional materials where we have the permission or contractual right to do so. Any portfolio-use choice in your booking documentation will apply.

5. Cookies, analytics and similar technologies
Our website may use cookies and similar technologies that are necessary for website functions, security, forms, shopping or checkout, preferences, analytics and embedded content. These technologies may collect technical and usage information. You can control cookies through your browser and, where available, the website cookie settings. Blocking some cookies may affect how the website works. Third-party services embedded in the website may set their own cookies and handle information under their own privacy policies.

6. Marketing communications
If you subscribe or otherwise agree to receive marketing, we may contact you about Gold Coast Insider news, services, guides, offers or events. You can unsubscribe at any time using the link in an email or by contacting us. We may still send service-related messages that are necessary for an existing booking, purchase or enquiry.

7. When we disclose information
We may disclose personal information where reasonably necessary to:

• website, hosting, email, customer-management, booking, form, cloud-storage, analytics, payment, accounting and IT providers;

• photographers, videographers, editors, stylists, venues, talent, suppliers and other contractors helping deliver an agreed service;

• professional advisers, insurers, auditors and debt-recovery providers;

• a purchaser or adviser involved in a proposed sale, restructure or transfer of our business; or

• government agencies, regulators, courts or other parties where required or authorised by law, or where reasonably necessary to protect rights, safety or property.

We do not sell or rent personal information. Service providers are expected to handle information only for the purpose for which it is provided and to protect it appropriately.

8. Overseas disclosure and cloud services
Some technology and cloud service providers may store or process information outside Australia. The countries can vary depending on the provider and its infrastructure and may include the United States and other locations. Where required, we take reasonable steps to work with reputable providers and protect personal information. Overseas recipients may be subject to privacy laws different from those in Australia.

9. Storage, security and retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no website, email, internet transmission or storage system is completely secure. We keep personal information only for as long as reasonably needed for the purposes described in this policy, to maintain project and business records, and to meet legal, accounting, tax, insurance or dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to backup and archival cycles. Separate contractual timeframes may apply to the delivery and retention of client photographs, video, RAW files and other project materials. Please refer to the applicable services agreement or booking terms.

10. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. In some circumstances the law permits us to refuse access; if so, we will generally explain why.

11. Privacy concerns and complaints
If you have a privacy question or complaint, please contact us and provide enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Third-party websites and social media
Our website may link to third-party websites, payment services, social media platforms or embedded content. We are not responsible for their privacy practices. Please review the relevant third party's privacy policy before providing information.

13. Changes to this policy
We may update this policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website with its effective date. Material changes may also be communicated where appropriate.

14. Contact us
Gold Coast Insider Pty Ltd
Website: goldcoastinsider.au
fee@goldcoastinsider.info